Article Data

  • Views 818
  • Dowloads 179

Original Research

Open Access

Investigating patient satisfaction in the orthopedic and traumatology departments of a public hospital: a study in Istanbul, Turkey

  • Esra Akdas Tekin1
  • Ersin Tasatan2,*,

1Department of Anaesthesia and Reanimation, Prof. Dr. Cemil Tascioglu City Hospital, 34394 Istanbul, Turkey

2Department of Orthopaedics and Traumatology, Prof. Dr. Cemil Tascioglu City Hospital, 34394 Istanbul, Turkey

DOI: 10.22514/sv.2023.127 Vol.20,Issue 1,January 2024 pp.57-62

Submitted: 22 January 2023 Accepted: 13 April 2023

Published: 08 January 2024

*Corresponding Author(s): Ersin Tasatan E-mail: drersintasatan@yahoo.com

Abstract

Patient satisfaction is a complex concept influenced by various factors and is one of the most important indicators of the quality of patient care. Patient satisfaction is generally focused on whether the healthcare service rendered meets the patient’s expectations or how the patient perceives the service delivered because theories are insufficient to explain patient satisfaction. This study aims to test and investigate patient satisfaction in the orthopedic and traumatology departments of a public hospital. The study was conducted with 140 patients who were hospitalized in the orthopedics and traumatology ward in Istanbul, Turkey, between April and June 2022. Data were collected using a five-point Likert scale. Patients’ data were selected randomly, and patients who had the time and consented to participate in the study were selected. The patients were frequently satisfied with the nurses’ respect for their privacy (76.2%), their helpfulness (58.7%), and individual behavior (54.3%). It was determined that the orthopedic and traumatology patients participating in the study were very satisfied with the care they received.


Keywords

Patient satisfaction; Quality care; Patient perception; Healthcare service; Orthopedics; Traumatology


Cite and Share

Esra Akdas Tekin,Ersin Tasatan. Investigating patient satisfaction in the orthopedic and traumatology departments of a public hospital: a study in Istanbul, Turkey. Signa Vitae. 2024. 20(1);57-62.

References

[1] Ampiah PK, Ahenkorah J, Karikari M. Patients’ satisfaction with inpatient orthopedic physiotherapy services at a tertiary hospital in Ghana. Journal of Patient Experience. 2019; 6: 238–246.

[2] Swarup I, Henn CM, Gulotta LV, Henn RF 3rd. Patient expectations and satisfaction in orthopedic surgery: a review of the literature. Journal of Clinical Orthopedics and Trauma. 2019; 10: 755–760.

[3] Gezer D, Arslan S. Patient satisfaction on nursing care: the case of in day surgery. Cukurova Medical Journal. 2021; 46: 663–669.

[4] Zengin Y, Saglam S. The elements of customer satisfaction in private hospitals and the metropolitan-city comparison of loyalty. Suleyman Demirel University Visionary Journal. 2022; 13: 122–142.

[5] Kalav S, Bektas H, Ünal A. Effects of chronic care model-based interventions on self‐management, quality of life and patient satisfaction in patients with ischemic stroke: a single-blinded randomized controlled trial. Japan Journal of Nursing Science. 2022; 19: e12441.

[6] Hall A J, Dunstan E. Day-case total hip arthroplasty: a safe and sustainable approach to improve satisfaction and productivity, and meet the needs of the orthopedic population. Orthopedics and Trauma. 2022; 36: 14–21.

[7] Aiken LH, Simonetti M, Sloane DM, Cerón C, Soto P, Bravo D, et al. Hospital nurse staffing and patient outcomes in Chile: a multilevel cross-sectional study. The Lancet Global Health. 2021; 9: e1145–e1153.

[8] Noro I, Roter DL, Kurosawa S, Miura Y, Ishizaki M. The impact of gender on medical visit communication and patient satisfaction within the Japanese primary care context. Patient Education and Counseling. 2018; 101: 227–232.

[9] Simske NM, Benedick A, Rascoe AS, Hendrickson SB, Vallier HA. Patient satisfaction is improved with exposure to trauma recovery services. Journal of the American Academy of Orthopaedic Surgeons. 2020; 28: 597–605.

[10] Combalia A, Torà-Rocamora I, Diestre-Tomas A, Muñoz-Mahamud E, Grau-Cano J, Prat-Marín A. Influence of claims on the management of orthopedic surgery and traumatology service. Revista Española de Cirugía Ortopédica y Traumatología. 2022; 66: 469–476.

[11] Naujokat H, Himmel AL, Behrens E, Gülses A, Wiltfang J, Terheyden H. Treatment satisfaction and oral health-related quality of life in patients with cleft lip and palate after secondary alveolar bone grafting. International Journal of Oral and Maxillofacial Surgery. 2022; 51: 1454–1461.

[12] Mahfouz M, Albaqami A, Awadh A, Alhejji A A, Althobaiti A F, Alrubaie W N. Comparison of patient satisfaction toward healthcare performance between government hospitals and private hospitals. International Journal of Medicine in Developing Countries. 2021; 5: 177–184.

[13] Ozturk H, Demirsoy N, Sayligil O, Florczak KL. Patients’ perceptions of nursing care in a university hospital. Nursing Science Quarterly. 2020; 33: 12–18.

[14] Esfahani P, Nezamdust F. Patients’ satisfaction in hospitals of Iran: a systematic review and meta-analysis. Qom University of Medical Sciences Journal. 2019; 13: 58–72.

[15] Lotfi M, Zamanzadeh V, Valizadeh L, Khajehgoodari M. Assessment of nurse-patient communication and patient satisfaction from nursing care. Nursing Open. 2019; 6: 1189–1196.

[16] Street RL. The many “Disguises” of patient-centered communication: problems of conceptualization and measurement. Patient Education and Counseling. 2017; 100: 2131–2134.

[17] Ebrahimpour H, Lotfi S A, Afrooz R, Lotfi S E. The effect of clinical governance on the nurses’ performance. Journal of Health. 2018; 9: 172–181.

[18] Jannati Y, Motlagh F, Kolbadinezhad N, Jafarnejad M. Patient satisfaction with nursing care in Behshahr public hospitals, Iran. Journal of Mazandaran University of Medical Sciences. 2016; 26: 252–256.

[19] Mogadasiyan S, Abdolahzadeh F, Rahmani A, Nikanafar A R, Firoziyan A A. Satisfaction with nursing care and related factors in hospitalized cancer patients in Shahid Ghazi hospital in Tabriz. Nursing and Midwifery Journal. 2013; 11: 498–506.

[20] Merkouris A, Andreadou A, Athini E, Hatzimbalasi M, Rovithis M, Papastavrou E. Assessment of patient satisfaction in public hospitals in Cyprus: a descriptive study. Health Science Journal. 2013; 7: 28.

[21] Henstenburg J, Shah S A, Carrion R, Josephson G. The role of satisfaction surveys: offering an enhanced patient experience for optimum outcomes in the pediatric orthopedic practice. Journal of Pediatric Orthopaedics. 2022; 42: S13–S17.

[22] Wake E, Battistella T, Dale K, Scott M, Nelson R, Marshall AP. Evaluation of a trauma service: patient and family perspectives. Journal of Trauma Nursing. 2020; 27: 216–224.

[23] Arboleda AM. Satisfaction with life and perception of healthcare services. International Journal of Hospitality Management. 2023; 110: 103450.

[24] Suhonen R, Papastavrou E, Efstathiou G, Tsangari H, Jarosova D, Leino‐Kilpi H, et al. Patient satisfaction as an outcome of individualized nursing care. Scandinavian Journal of Caring Sciences. 2012; 26: 372–380.

[25] Lastoria D A, Benny C K, Hing C B. Subjective scar assessment scales in orthopedic surgery and determinants of patient satisfaction: a systematic review of the literature. Chinese Journal of Traumatology. 2023. [Preprint].

[26] Kung JE, Zhang T, Weir TB, Schneider MB, Aneizi A, Leong NL, et al. Correlation of press Ganey scores with early patient satisfaction after anterior cruciate ligament reconstruction. Orthopaedic Journal of Sports Medicine. 2022; 10: 232596712210837.

[27] Ozturk H, Demirsoy N, Sayligil O, Florczak KL. Patients’ perceptions of nursing care in a university hospital. Nursing Science Quarterly. 2020; 33: 12–18.

[28] Thomas LH, McColl E, Priest J, Bond S, Boys RJ. Newcastle satisfaction with nursing scales: an instrument for quality assessments of nursing care. Quality and Safety in Health Care. 1996; 5: 67–72.

[29] Akin S, Erdogan S. The Turkish version of the Newcastle satisfaction with nursing care scale used on medical and surgical patients. Journal of Clinical Nursing. 2007; 16: 646–653.

[30] Öztepe K, Kanan N. Evaluation of nursing care satisfaction of patients who underwent open heart surgery. Florence Nightingale Journal of Nursing. 2021; 29: 285.

[31] Tükel B, Acuner AM, Önder ÖR, Üzgül A. Patient Satisfaction At Ankara University Ibn-I Sına Hospital (Example Of General Surgery Department). Ankara University Faculty Of Medicine Journal. 2004; 57: 205–214. (In Turkish)

[32] Çalışkan, Y. K., Başak, F.. Evaluation of information, expectation and satisfaction in hospitalized patients; Observational survey study. Journal of Surgery and Medicine. 2019; 3: 353–356.

[33] Kol E, Arıkan F, İlaslan E, Akıncı MA, Koçak MC. A quality indicator for the evaluation of nursing care: determination of patient satisfaction and related factors at a university hospital in the Mediterranean Region in Turkey. Collegian. 2018; 25: 51–56.

[34] Berhane A, Enquselassie F. Patient expectations and their satisfaction in the context of public hospitals. Patient Preference and Adherence. 2016; 10: 1919–1928.

[35] Ozlu Z K, Uzun O. Evaluation of satisfaction with nursing care of patients hospitalized in surgical clinics of different hospitals. International Journal of Caring Sciences. 2015; 8: 19–24.

[36] Apay SE, Arslan S. Satisfaction level of inpatient in an university hospital. Türk Sİlahlı Kuvvetlerİ, Koruyucu Hekİmlİk Bültenİ. 2009; 8, 239–244.

[37] Theofilou P. Investigation of outpatient satisfaction in a general hospital: the effect of socio-demographic factors. World Journal of Nursing Research. 2022; 2: 11–20.

[38] Bozkurt T. Symptoms and care satisfaction in patients who underwent coronary artery bypass graft surgery. Clinical and Experimental Health Sciences. 2021; 11: 481–486.

[39] Findik U Y, Unsar S, Sut N. Patient satisfaction with nursing care and its relationship with patient characteristics. Nursing & Health Sciences. 2010; 12: 162–169.

[40] Alhusban Ma, Abualrub Rf. Patient satisfaction with nursing care in Jordan. Journal of Nursing Management. 2009; 17: 749–758.

[41] Rajguru D. Patient satisfaction: an informative tool towards the improvement of quality health care in a tertiary care hospital. Journal of Medical Science and Clinical Research. 2018; 6: 519–526.


Abstracted / indexed in

Science Citation Index Expanded (SciSearch) Created as SCI in 1964, Science Citation Index Expanded now indexes over 9,200 of the world’s most impactful journals across 178 scientific disciplines. More than 53 million records and 1.18 billion cited references date back from 1900 to present.

Journal Citation Reports/Science Edition Journal Citation Reports/Science Edition aims to evaluate a journal’s value from multiple perspectives including the journal impact factor, descriptive data about a journal’s open access content as well as contributing authors, and provide readers a transparent and publisher-neutral data & statistics information about the journal.

Chemical Abstracts Service Source Index The CAS Source Index (CASSI) Search Tool is an online resource that can quickly identify or confirm journal titles and abbreviations for publications indexed by CAS since 1907, including serial and non-serial scientific and technical publications.

Index Copernicus The Index Copernicus International (ICI) Journals database’s is an international indexation database of scientific journals. It covered international scientific journals which divided into general information, contents of individual issues, detailed bibliography (references) sections for every publication, as well as full texts of publications in the form of attached files (optional). For now, there are more than 58,000 scientific journals registered at ICI.

Geneva Foundation for Medical Education and Research The Geneva Foundation for Medical Education and Research (GFMER) is a non-profit organization established in 2002 and it works in close collaboration with the World Health Organization (WHO). The overall objectives of the Foundation are to promote and develop health education and research programs.

Scopus: CiteScore 1.0 (2022) Scopus is Elsevier's abstract and citation database launched in 2004. Scopus covers nearly 36,377 titles (22,794 active titles and 13,583 Inactive titles) from approximately 11,678 publishers, of which 34,346 are peer-reviewed journals in top-level subject fields: life sciences, social sciences, physical sciences and health sciences.

Embase Embase (often styled EMBASE for Excerpta Medica dataBASE), produced by Elsevier, is a biomedical and pharmacological database of published literature designed to support information managers and pharmacovigilance in complying with the regulatory requirements of a licensed drug.

Submission Turnaround Time

Conferences

Top