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Original Research

Open Access

Investigating patient satisfaction in the orthopedic and traumatology departments of a public hospital: a study in Istanbul, Turkey

  • Esra Akdas Tekin1
  • Ersin Tasatan2,*,

1Department of Anaesthesia and Reanimation, Prof. Dr. Cemil Tascioglu City Hospital, 34394 Istanbul, Turkey

2Department of Orthopaedics and Traumatology, Prof. Dr. Cemil Tascioglu City Hospital, 34394 Istanbul, Turkey

DOI: 10.22514/sv.2023.127 Vol.20,Issue 1,January 2024 pp.57-62

Submitted: 22 January 2023 Accepted: 13 April 2023

Published: 08 January 2024

*Corresponding Author(s): Ersin Tasatan E-mail:


Patient satisfaction is a complex concept influenced by various factors and is one of the most important indicators of the quality of patient care. Patient satisfaction is generally focused on whether the healthcare service rendered meets the patient’s expectations or how the patient perceives the service delivered because theories are insufficient to explain patient satisfaction. This study aims to test and investigate patient satisfaction in the orthopedic and traumatology departments of a public hospital. The study was conducted with 140 patients who were hospitalized in the orthopedics and traumatology ward in Istanbul, Turkey, between April and June 2022. Data were collected using a five-point Likert scale. Patients’ data were selected randomly, and patients who had the time and consented to participate in the study were selected. The patients were frequently satisfied with the nurses’ respect for their privacy (76.2%), their helpfulness (58.7%), and individual behavior (54.3%). It was determined that the orthopedic and traumatology patients participating in the study were very satisfied with the care they received.


Patient satisfaction; Quality care; Patient perception; Healthcare service; Orthopedics; Traumatology

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Esra Akdas Tekin,Ersin Tasatan. Investigating patient satisfaction in the orthopedic and traumatology departments of a public hospital: a study in Istanbul, Turkey. Signa Vitae. 2024. 20(1);57-62.


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